Our company specialises in manufacturing and marketing duvets made by 100% camel down under its own brand “CamelUs”. We are committed to producing high quality, comfortable, well-designed duvets in a range of textures and sizes customized only to your needs.

We do our best to respond to inquiries

within 48 hours.

info@camelushome.com

Free shipping USA and Canada
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Payment & Delivery

PAYMENT INFORMATION

Credit/Debit Card

We accept MasterCard, Visa, Discover Card and American Express.

PAYING WITH PayPal

You can use your PayPal account to pay for your order. You will be redirected to the PayPal page where you can log in with your username and password to make the payment.

SHIPPING & HANDLING

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am Eastern Standard Time (EST) will not be shipped out until the next business day. If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday.

CamelUs offers shipping:
for FREE – for US shipping only (all states within the USA)

$30.00 flat fee – for all international countries we ship to. We ship to the following countries: Canada, France, Germany, Italy, Netherlands, United Kingdom.

Remember, the total price of your order displayed at the Checkout page for all taxes and delivery costs associated with your order! Taxes are calculated according to laws governing the destination address.

INACCURATE ADDRESS DISCLAIMER

If this happens to you, just email us to info@camelushome.com as soon as you can and we MIGHT be able to take care of it. However, we can’t make any promises.

Please note that if a wrong address was provided and was not brought to our attention before delivery, Camelus is not responsible and the order will be sent to the address indicated. Camelus does not provide refunds for incorrect information provided by the customer. If Camelus needs to contact a shipping provider to change your address or return your item to us before the item is delivered, the buyer is responsible for a $ 25 return shipping fee. If you are looking for an exchange of goods, a refund fee does not apply. If your item is returned to us due to inaccurate shipping information, you will receive a refund for the returned item minus $ 25.

DELIVERY TIME FRAMES:

Shipping takes up to 2 weeks for US orders

Shipping takes up to 3 weeks for International orders

Please allow up to 2 – 3 weeks delivery time as in some cases product may be shipping from the manufacturing country. Deliveries may be delayed by circumstances beyond CamelUs control. We are not responsible for delays caused by the transport company. Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

Contact the shop if you need it by a specific date.

RETURNS

Our refund policy lasts 14 days. If during 14 days you conclude your purchase is not a good fit or that you would prefer a different size duvet instead, we welcome you to request a return authorization by emailing info@camelushome.com, and we’ll help guide you through the process – we’ll send you a prepaid return label to send the item back.
Please NOTE that customers are responsible for all return shipping charges and packaging. When you receive a refund, the cost of return shipping will be deducted from your refund.
If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and undamaged and in the same new condition that you received it. It must also be in the original packaging. We recommend you ship duvet in the vacuum plastic case to reduce the shipping cost.

It typically takes 7-10 business days for the refund to process into your account, depending on how your bank processes the refund, and for the funds to appear in your bank account.

OUR EXCHANGE POLICY

At this time, our system is not set up to process exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order. Please contact us at info@camelushome.com to initiate a return with order #.

Please note that we are not able to process returns for items listed as Final Sale.

We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@camelushome.com and we will guide you what to do next.

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